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Shipping & Returns

SHIPPING: 

Domestic Shipments

US Postal Service (USPS):  Orders placed by 2:00 PM PST for items "in stock" will ship the same day (Monday to Friday).  We ship all items priority mail and provide tracking for all orders.  Please note that it may take 24 hours to update any shipping information online.  Although we use 1-, 2-, or 3-day priority mail service, weather can be a factor so please wait up to 7 business days before opening a claim with USPS if your order has not been received.

UPS:  Orders placed by 1:30 PM PST for items "in stock" will ship the same day (Monday to Friday). Normal UPS shipping can be from 1 to 8 business days, see delivery map below.

Holiday Hours: Closed Thanksgiving Day and the Friday after, Christmas Eve, Christmas Day, New Years Eve, New Years Day and 4th of July.

Please Note: Saturdays, Sundays and holidays DO NOT count as business days. If your package is shipped on a Friday, you will receive it on Monday if you selected Next Day Air Service, Tuesday for 2nd Day Air Service and Wednesday for 3rd Day Air Select Service. 

Orders shipped by UPS (United Parcel Service) require a physical street address for delivery.

  • Products may ship in multiple boxes at no extra charge
  • Special orders & truck shipments can take approximately 2 to 6 weeks depending on items
  • NO Saturday Deliveries
  • Roof Racks ship by Truck Freight; we will contact you with the final cost.
  • Any items that ship truck freight will be quoted
  • Oversized packages may require extra shipping costs due to UPS regulations

 

Time in Transit map for UPS Ground Shipments from Fife, Washington

 

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Expedited Shipping

Expedited Shipping is available via UPS shipping for an additional charge and will be calculated based on the total weight of the order.

Military APO/FPO Shipments

Orders shipping to military addresses will be sent by USPS Priority Mail, provided package(s) meet USPS requirements. We will contact you with the final postal charges if they are different than calculated rate displayed by the shopping cart. 

INTERNATIONAL SHIPMENTS (Outside USA)

Canadian Orders:

Most shipments to Canada will be shipped by UPS or US Postal Service. UPS duty is now the same as USPS.  All duties and taxes will be charged upon delivery. All freight orders and Parcel Post deliveries will require you to pay duties and brokerage fees upon delivery.

International Orders (except Canada):

Due to increased Fraudulent orders from overseas, we can no longer accept orders via the website.  If you are interested in our products and would like to place an order please send us an email or call us at 253-841-3000 and we will work with you.  We apologize for any inconvenience this may cause and appreciate your understanding.

 

RETURN POLICY

Returns

You can return most new, unopened items within 30 days of delivery.  Original receipt is required and we will gladly issue a refund within 30 days of the purchase. We do charge a re-stock fee of 15% of the purchase price. There is no re-stock fee if you would like to keep a credit on file for a future purchase. All items must be unused and in new condition.  They must be in original packaging, complete with all parts & hardware to be eligible to receive full credit. Freight is non-refundable. Returns will not be accepted without prior authorization. Please contact us at 253-841-3000, prior to returning an item for mailing instructions.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Defective or Missing Items

If you receive a defective item, the wrong item or the wrong quantity, please call 253-841-3000 immediately and notify us of the issue.  All claims must be made within 5 days of receipt of order.

Shipping and Handling Fees

Shipping and handling fees are non-refundable

Winch Line Repair

Some times winch lines come into contact with surfaces that can cause abrasion or they simply get cut on something sharp.  Once the line is compromised it will eventually fail and break apart. We do offer winch line repair for a small fee.  You can mail your winch line to us, we will inspect the line, remove (cut out) any damage and re-splice the line.  If you are in need of a repair please email or call us at 253-841-3000 for more information.